Privacy Policy

1. Information We Collect

We may collect information such as:

• Name, email, phone number
• Trip details (pickup/drop-off, times, flight info, itinerary)
• Payment-related info (processed by PCI-compliant processors; we do not store full card details)
• Communications and support interactions

2. How We Use Information

We use personal information to:

• Provide and manage bookings and transportation services
• Send confirmations, driver updates, receipts, and service communications
• Improve service quality and customer experience
• Comply with legal obligations and prevent fraud

We do not sell personal data.

3. Communications Consent (Email/SMS)

By booking, you consent to transactional communications (email/SMS) about your trip (confirmations, updates, receipts). Carrier rates may apply. Marketing messages are sent only with consent, and you can unsubscribe anytime.

4. Cookies & Analytics

Our Site may use cookies and analytics to improve functionality and measure performance. You can disable cookies in browser settings; some features may not function properly.

5. Data Protection & Disclosure

We use reasonable technical and organizational measures to protect personal information. We may disclose information when required by law or with your consent, or to service providers/partners as needed to deliver services.

6. Airport / One-Way Transfer (Luxury Sedan/SUV) — Greater Toronto Area

• Cancellations require 2 hours' notice.
• Less than 2 hours: full fare charges apply.

7. Sprinter Van — Airport / One-Way Transfer

• Cancellations require 24 hours' notice.
• Less than 24 hours: full fare charges apply.
• Hourly minimum service rates may apply.

8. Out of Town / Hourly / Charter Services (All Vehicle Types)

Bookings may be subject to hourly minimum service rates.

9. Major Events (Peak / Special Events)

For services booked during major events, cancellations require 14-day and 21-day notice from the event's first day (as applicable). Otherwise, full fare charges may apply, and hourly minimums may apply.

10. Meet & Greet Cancellations

YYZ and YTZ Meet & Greet cancellations require 2 hours' notice; otherwise full charges apply.

11. Onsite Coordinator Cancellations

Service cancellations require 48 hours' notice; otherwise standard four-hour minimum service charges apply.

12. No-Show Policy

If the client does not show or leaves the pickup location without contacting Dispatch, 100% of the fare may be charged (no refund).

13. Refunds & Processing

• Approved refunds are typically processed within 5–10 business days (bank timelines may vary).
• Refund/credit requests for trips covered under service guarantees must be submitted within 30 calendar days of the invoice date.